Return & Refund - Ittan Jewellers

Return & Refund Policy
Last Updated: 13 July 2025

At ittanjeweller.com, we strive to provide you with high-quality jewelry and a seamless shopping experience. Please read our Return & Refund Policy carefully before placing your order.

1. Eligibility for Return or Exchange

We accept returns or exchanges under the following conditions:

The item received is damaged, defective, or incorrect.
The return request is raised within [X] days of receiving the product.
The item is unused, unworn, and in original packaging with all tags, certificates, and invoices.

Customized, engraved, or made-to-order jewelry is not eligible for return or exchange unless it arrives damaged or defective.

2. Non-Returnable Items

We do not accept returns for:

Products without original tags, invoice, or packaging.
Items showing signs of use, damage, or alteration.
Personalized items or custom-made orders.
Earrings (for hygiene reasons).

3. Return Process

To initiate a return:

Email us at ittanjeweller@gmail.com with your order number, reason for return, and supporting photos (if applicable).
Wait for our approval and instructions for pickup or courier.
Pack the item securely with all original components.
Once received and inspected, we’ll notify you of the return status.

4. Refund Process

Refunds (if applicable) will be processed after inspection and approval.
Refunds are issued to the original payment method within 7–10 business days after the return is received.
In case of Cash on Delivery (COD), refunds will be made via bank transfer. We may request bank account details for this purpose.

5. Exchange Policy

If you wish to exchange an item for another size or product, please contact us within the return window. Exchanges are subject to product availability.

6. Shipping Costs

Return shipping charges may be borne by the customer unless the item is defective or incorrect.
If we provide return pickup, the cost may be deducted from the refund in certain cases.